Order Escape Arcade

Escape Arcade is sold strictly to businesses. The person submitting the order must be authorised to act for the company named in the form.

One factory-assembled and tested Escape the Elevator unit with two game modes, themed structure, physical puzzles, screens, controls, lighting, sound, automation and an integrated pallet base.

Shipping, unloading, customs and import charges, local permits or venue works, payment hardware or integration, and optional installation—unless your written quotation says otherwise.

The first payment is €12,000 per unit. The remaining €12,000 per unit, together with any agreed charges, is due within seven calendar days of the Ready for Dispatch Notice and before shipment or collection.

Submit your order online, then pay the first 50% by bank transfer in EUR using the displayed bank details and your order reference. Our team receives an automatic order notification. Payment is confirmed only after we verify the funds in our account. Any bank, intermediary or currency-conversion fees charged to the buyer remain the buyer’s responsibility.

No. The form and payment are a request to purchase. The order becomes binding only after Intelligent Entertainment reviews the details and sends a written Order Confirmation.

If we cannot accept or fulfil the order, the amount paid for it will be refunded. After written confirmation and the start of production, the first payment is non-refundable. Any cancellation request must be agreed with IE in writing.

Yes. Choose the quantity in the order form. The first payment is calculated per unit, and production and shipping arrangements are confirmed for the full order.

Production starts after both the written Order Confirmation and cleared first payment. The current estimate is approximately 4 weeks.

Send any request within two business days of the Order Confirmation. A change requires written approval, may affect the price or schedule, and may be refused once production has started.

No. It is an estimate, not a fixed delivery date. Buyer changes or delays, component availability, force majeure or other circumstances outside our reasonable control may affect timing; we will communicate material changes.

We send a Ready for Dispatch Notice with reasonable photo or video evidence. The final balance is then due within seven calendar days, before shipment or collection.

Storage is free for 14 calendar days from the Ready for Dispatch Notice. After that, reasonable storage and handling charges may apply; the rate will be communicated before charges begin. Storage does not extend the payment deadline.

Gallery images are illustrative. Your Order Confirmation defines the agreed product, and minor variations in finish, component brand or technical implementation may occur where functionality is not materially reduced.

No. Shipping is quoted separately after we review the destination, venue access and order quantity.

If IE arranges transport, delivery is normally DAP to the named venue under Incoterms® 2020, with unloading and import clearance handled by the buyer. Buyer-arranged collection is normally FCA IE facility, Thessaloniki. Your quotation or Order Confirmation will state the exact term and named place.

For cross-border deliveries, the buyer is responsible for destination-country duties, brokerage and clearance unless the written Order Confirmation expressly states otherwise.

The unit is delivered in two parts: the main body and the top cover. The buyer installs it using the supplied assembly manual. If preferred, IE can provide on-site installation, quoted separately.

The buyer must provide suitable unloading equipment, personnel and a clear route to the final position unless the written installation scope says otherwise. The integrated pallet base is designed for forklift handling.

Yes. Installation is optional and quoted separately after we review the location, access and required scope. The venue must be ready and safely accessible at the agreed time.

The buyer must verify access, door and route clearances, floor loading, utilities, power and network conditions, local permits, fire and safety rules, accessibility requirements and payment-system compatibility.

Ask us for the current technical information before ordering. Your team must check the final position and the complete delivery route, including doors, lifts, corners, floor levels and unloading access.

Escape Arcade is designed for common venue systems such as NFC, token or QR solutions. Exact compatibility, hardware and integration must be confirmed for your system and may be quoted separately, depending on integration complexity.

Ownership remains with IE until all amounts due for the unit are paid in full. Transport risk passes according to the delivery term stated in your quotation or Order Confirmation.

Inspect the packaging and unit immediately. Record visible damage with the carrier before signing where possible, take clear photographs, keep the transport documents and notify IE promptly.

No dedicated game master is required. The venue must still provide normal operational oversight, routine checks and appropriate safety procedures.

The limited warranty lasts 12 months from delivery or collection. Under normal commercial use, it covers material defects in IE-supplied software, electronics, electrical systems, mechanical components, screens, sensors, controllers and integrated gameplay.

Normal wear, consumables, cosmetic deterioration, misuse, vandalism, accidents, liquid damage, incorrect power or venue conditions, unauthorised changes or repairs, third-party systems, damage after transport risk has passed, and missed required maintenance or updates are excluded.

Yes. Contact IE with the unit reference and issue. Parts, labour, travel or other out-of-warranty support can be assessed and quoted separately.

No. Commercial results depend on factors such as venue traffic, pricing, placement, promotion, operating availability and the local market. The buyer is responsible for assessing the unit’s suitability for its business.